Legal › Privacy Policy
Privacy Policy
How we collect, use and protect your personal data.
Last updated: April 2025
1. Data Controller
ARPMind, Lda.
Braga, Portugal
info@arpmind.com · 253 283 040
2. Data Collected
We collect the following types of data:
- Contact data — name, email, phone number, provided voluntarily through the contact form.
- Navigation data — IP address, pages visited, session duration — collected only upon consent, via analytics cookies (Google Ads, Matomo).
3. Purpose and Legal Basis
| Purpose | Legal Basis |
|---|---|
| Responding to contact requests | Pre-contractual performance / legitimate interest |
| Traffic analysis and website improvement | Consent (cookies) |
| Sending commercial communications | Consent |
4. Cookies
We use third-party analytics cookies (Google Ads and Matomo) only after explicit consent. You may withdraw consent at any time by clearing your browser data.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, _gid | Analytics / Ads | 2 years / 24h | |
| _pk_id, _pk_ses | Matomo | Analytics | 13 months / 30 min |
| arpm_consent | ARPMind | Store consent preference | 1 year |
5. Data Sharing
We do not sell or share your personal data with third parties, except with service providers acting as processors (e.g. Google LLC) and only to the extent necessary, with adequate contractual safeguards under the GDPR.
6. Data Retention
Contact data is retained for the period necessary to manage the business relationship, with a maximum of 3 years after the last contact.
7. Data Subject Rights
Under the GDPR (EU Regulation 2016/679), you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Request erasure of your data
- Object to processing or request restriction
- Data portability
- Lodge a complaint with the CNPD (Portuguese Data Protection Authority)
To exercise your rights, contact us at info@arpmind.com.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or improper disclosure, in accordance with ISO 27001.
9. Changes to this Policy
We may update this Privacy Policy periodically. The date of the last update is shown at the top of the page.